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Upon a new LMS implementation over an institution, it’s not unusual to get detailed instructions from academic leadership, instructors, marketing, or other departments, stating they know their users, how to structure the virtual campus and what must be in a particular place of a given template. It could be a headline, a tab, a button, or a whole page structure. They might be right, of course, but Why don’t ask end-users in the first place to -at least- prove your point?
That’s the so-called UX way: putting user’s experience in the center of every decision-making process.
