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66% of customers say that “valuing their time is the most important thing a company can do to provide good service.” A knowledge base is typically used to empower agents and customers with answers to customer questions.
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There are all sorts of reasons to get an education. It gives you perspective on the world, it makes you a complete person, and of course most importantly of all, it helps you build a career. Unfortunately this link between education and jobs seems to be breaking down. McKinsey just published a groundbreaking [...]
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From
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Instead of being mere money-generating machines, they combine financial and social logic to build enduring success.
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Learn how to manage time through organization, prioritizing, and scheduling your day from Entrepreneur.
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They say laughter is the best medicine, but did you also know it can enhance creativity and reduce stress in the workplace?
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I believe that people are the most stressful part of any job. That sounds harsh. After all, most people are the best part of any job, providing social interaction and supporting skills. But others... well, some are so difficult to …Read »
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As the winter season descends, more people start calling in sick. And you won't believe some of the excuses people have offered as reasons for taking the day off. A new CareerBuilder survey looks a...
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In the world of business, knowledge is currency. And, like currency, knowledge can seem scarce when you need it most — unless you’ve got something in the bank. That’s where knowledge management comes in. Just as libraries provide direct access to a world of information, knowledge management systems codify the collective [...]
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Dave Ulrich Today, I spoke to Dave Ulrich, who is a Professor at the Ross School of Business, University of Michigan, a partner at the RBL Group, and Executive Director of the RBL Institute. His latest book is called HR from the Outside In: Six Competencies for the Future of Human [...]
MindShare HR's insight:
Interesting article on the future of HR
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Some of you are old enough to remember the lines from a popular Bob Dylan song from 1964, “The Times They Are A-Changin.” He was prescient beyond what even he could have imagined. Not only are times changing, but they are changing at a rate faster ...
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Remember cartoon character George Jetson’s grueling two-hour workday, which earned him a deluxe apartment in the sky? Whatever happened to that future?
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Various authors have defined communication. In his own definition, John M.P. Fiffner saw communication as a galaxy of connotation, each of which is valuable and useful for its particular context. It is indeed common that the mere mention of world communication conjures pictures of the letters, telegram, radio, cables, telephone, TV etc. in the mind of the people in the street
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From
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Many skilled jobs require a considerable amount of learning while doing, but learning requirements have reached unrealistic levels in many roles and work situations today.
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As businesses expand and naturally organize themselves into teams, it can be easy for one side to lose site of the other, but clever knowledge management can help to prevent these so-called silos from
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How do you take HR from being a reactive, transactional business process, to a strategic, proactive service delivering value to the organization? This was one of several interesting threads that came out of the Connected Enterprise 2011 conference held in Scottsdale this past weekend by analyst firm, Constellation Research Group. [...]
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"Change management" is a term used to describe significant alterations to an existing business model, philosophy or business approach, designed to improve a company’s overall ...
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Reduce stress and increase productivity with these suggestions.
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There are 17 terms that HR pros and hiring managers have identified as major turn-offs on resumes. These terms were identified in a CareerBuilder survey conducted by Harris Poll and included respon...
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Powerful Human Resources analytic tools were in abundance at the recent HR Technology show in Vegas. But can/will HR departments buy these solutions? Probably not -- unless the HR group itself changes.
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Human Resources IQ - HR community offering human resource information, articles, podcasts & HR conferences. Join now.
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Do you feel like running in the opposite direction whenever someone mentions the word, “networking?” Overcome your fear of networking by learning where to network, how to define your networking purpose, and tips to make attending networking events easier…
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The corporate learning management systems market is red hot. Why and where?
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An article discussing to address negative behavior in the workplace.
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